PENTAL have been leaders in the personal care industry for decades. We pride ourselves on our knowledge and expertise and we can guarantee you'll love the results you see!

Want to know if that detergent is safe for the little ones?

Is the grey water after using our range of wool washes safe for your garden?

Are you being kind to the environment?

If you've got a question, we've got the answer - see our FAQ's below to set your mind at ease and ensure you get the most out of your Pental product.

Let us answer your frequently asked questions on...


Q. Are soaps safe for septic systems?

Yes, all soaps are safe for septic systems.

Q. Are soaps biodegradable?

Yes, however the use of water containing soap can cause some problems for the garden, all of which can be rectified if they occur in a number of ways.

  1. Soap products are alkaline, which can cause an increase in the pH of the soil. If the pH increases too much, it can affect the uptake of iron in plants, which will usually manifest as yellowing of new leaves. The cause of the yellowing can be checked with a pH test kit and if the pH is high, it can be gradually reduced by the addition of sulphate of iron.
  2. Soap contains salt, which can build up in the soil and adversely affect the plants; however this can be rectified by the addition of gypsum and compost.
  3. The fats and oils present in soap may cause the soil to become water repellent. This is easily rectified by the addition of a soil rewetting agent.

All of the above possible problems can be prevented from occurring if the garden is kept well mulched and contains a lot of organic matter, such as compost, manure, etc. I would also advise contacting your local water authority concerning the use of grey water; they will have some valuable advice and tips on safe grey water usage.

Q. Are Pental soaps tested on animals?

Pental does not test any of our products on animals. Dermatological testing is carried out from time-to-time only on human subjects. We DO NOT use animals in any circumstance. From July 2017, any products that have been tested on animals, or which contain ingredients that have been tested on animals, will be prohibited in Australia. This reform will bring Australia’s laws into line with laws in the European Union and in New Zealand. (Note however, existing products won’t be pulled from shelves as the strict laws will apply only to new products).

Q. Why are bar soaps becoming softer?

This is a supply and demand situation. These days, soap is delivered to the supermarkets within three months (green soap) of manufacture so it’s fresher or softer. In earlier times the soap would often be on the shelves for longer and would loose a lot of moisture making the bar hard and more resistant to absorption of water in the home.

Q. What to do with those tiny soap slivers?

Here are some handy and useful tips for those bits of soap.

  • Probably the easiest way is to stick it onto the next bar of soap. Wet both of them well and press the sliver firmly onto the side of the new bar of soap.
  • Save enough slivers to make a fresh bar of soap. Cover your sliver collection with water and let it set until it’s very soft, then smooth it in a blender or food processor (or use a fork or potato masher). Put it into an oiled mould and let it set until it’s dry enough to use. A mould can be any container, just be sure to oil it well so that the soap releases easily.
  • Use a sliver of soap to make sticky drawers or any other wood object glide smoothly. Just run it around the edge wherever it sticks.
  • Free up a sticky zipper. Soap lubricates without being messy and won’t harm your clothing like oil and graphite can. Just rub a stubborn zipper with the soap sliver until it works smoothly. Rub both sides of the zipper for fastest results.
  • Tie one or two in a net bag and hang it where you can clean up after working in the garden.
  • Tie a soap sliver in a washcloth when bathing yourself or young children. You may have to scrunch it around a few times to get the lather going.
  • Sew a deep pocket into a few washcloths or bath mitts and put a sliver of soap in it for the shower or bath.
  • Melt pieces of left over soap in the microwave and mould in plastic chocolate moulds for re-use.

Q. What has changed with the branding of Sunlight and Velvet soaps?

​Previously Pental produced identical personal wash and laundry soap bars under the two brand names of Velvet and Sunlight. Commonly the soaps were known as Sunlight in the Northern states of Australia while the Southern states knew the product as Velvet.

In 2012 we decided to merge the two brands under the Velvet banner to enable us shelf space to launch innovative new products. All new Velvet soap bars released in the Northern states have “Formally Sunlight” visible on the packaging. Remember, the bars of soap inside the box are still the same as they once were.

Q. Does Martha's Woolmix or Softly Laundry Liquid contain optical brighteners?

​No they do not contain optical brighteners

Q. Has the Softly lid changed?

We recently changed the Softly Lid. The decision was made to change the bottle dueto economies of scale and the cost to re-order the older style pour- bottles. We decided to opt for the current bottle and therefore leave the retail price the same rather than adding a significant price increase to cover the new cost of the specialty pour bottle product. As an Australian based manufacturer these decisions have to be made from time to time to remain competitive in the market place and, as this is the same bottle we use across the Huggie and Martha Gardener Wool Mix ranges, we are confident in its performance. Though we understand, it is a little different to what you have been used to with the traditional Softly bottle.

Q. Does Wool Mix and Laundry Liquid have a Use-By-Date?

Yes, these products have a 2 year shelf life. Please dispose of the products once expired.

Q. Do Pental’s fabric softeners contain biodegradable active ingredients?

Yes, all our fabric softeners are made with biodegradable active ingredients.

Q. Can Lux Flakes be used in a front-loading washing machine?

No, the Lux Flakes product is a pure soap which makes froth/bubbles which is not suitable for front loader washing machines.

Q. Are Pental’s fabric softeners safe for septic systems?

Yes, all our fabric softeners are safe for septic systems.

Q. Are Pental’s liquid washing detergents biodegradable?

Yes, all our liquid washing detergents are biodegradable.

Q. Are Pental’s liquid washing detergents safe for septic systems?

Yes, all our liquid washing detergents are safe for septic systems.

Q. Can laundry washing machine water be used on plants/lawns?

No, the washing water is what is known as black water and will damage the plants/lawns.

Q. Can laundry hand washing grey water be used on plants/lawns???

Yes, but it must be alternated and used every other day (grey water today tap water tomorrow).

Q. How do I clean bathtub rings?

Sprinkle dishwasher detergent on a wet sponge and scrub.

Q. Can dishwashing water be used as grey water?

No, dishwashing water is considered to be black water, because it contains high concentrations of food residues, micro-organisms and chemicals. Dish washing water should be disposed of into the sewer.

Q. Does Sunlight dishwashing liquid need bubbles to clean?

No, the bubbles are only for aesthetic purposes.

Q. What affects dishwashing performance?

  • The main factor in non performance for dish washing liquids is metals present in the water being used.
  • Over the past few years Australia’s water has been depleting quickly, this has caused a concentration of metals in the water that is left. As the water is evaporated the concentration of metal ions within this water has also increased.
  • Contaminants in the air have also increased over the years, these contaminants also include metals. When it rains, these contaminants are incorporated into the rain droplet on the journey groundward.
  • The roofing materials, plumbing and storage unit used to capture and transport the water can also play a part in the metal content of the water.

Q. What is Sodium Hypochlorite?

Sodium Hypochlorite is the main ingredient in laundry bleach. It is prepared by reacting dilute caustic soda solution with liquid or gaseous chlorine, accompanied by cooling.

Q. How do I store and transport bleach?

Store bleach in a cool, dark place, out of reach of children & well below 25 C.When in-store, always check the lid is secure before placing in trolley and at home- always replace the lid securely

Q. Does bleach have a Use-By date?

​Yes it does. Bleach is one of those household chemicals that lose its activity over time. It doesn’t matter whether or not the bleach container has been opened or not. Temperature is the primary factor affecting how long bleach remains active. If stored in a cool dark place White King’s range of bleached aims to maintain a 4% hypochlorite concentration for 12 months. Be aware that due to the corrosive nature of bleach, Pental advise to discard out of date bleach in an effort to avoid potential bottle leaks. This can be done by pouring the remaining bleach down the toilet and recycling the bottle.

Q. What happens to bleach after the Use-By-Date?

Bleach is highly corrosive; it can eat thru almost anything, that is why it is so effective! But because we are all so used it being part of the household cleaning arsenal, the hazards it may cause and the care it demands are often unwittingly overlooked. Once your bleach is past the use-by date the formula may start to break down, the active ingredients settle at the bottom while the water remains at the top- and this is when it can start eating into the inner membrane of the bottle and then through the plastic itself. Worthy of note is that ALL HOUSEHOLD cleaning products including detergents, fabric softeners, stain removers etc. have a shelf life of 18 months at most usually, so anything older must always be disposed of.

Q. Are some fabrics too delicate for bleach?

​Yes, Do not use on silk, wool, leather, viscose, rayon, tencil, or drip dry fabrics

Q. What type of stains is bleach ineffective on?

Bleach is alkaline; therefore it reacts with acids such as urine stains or fruit juices. For these types off stains do not use bleach. Instead mix one tablespoon of dish washing liquid with two cups of cold water in a small bowl, dip a clean white cloth into the solution and apply directly on the stain. Using a dry cloth (with no solution), gently blot the affected area until it’s dry then wash as normal.

Q. Can you use bleach on metals?

​Bleach is corrosive as well as being a very strong oxidiser. Bleach will cause almost any metal to oxidise and can ever eat away at stainless steel, so it is vitally important that if you must treat metals with bleach that you wipe down the surfaces with water or ethanol afterwards. For delicate metal instruments, consider avoiding bleach altogether and using a different kind of disinfectant, such as ethanol.

Q. Will bleach harm my plants?

​The potential for damage depends up the dilution rate and the care taken before, during, and after the job. If the plants are misted beforehand, and then rinsed carefully right afterwards, you shouldn’t experience much of a problem.Another point to consider is damage that might be done internallyto any plants when using bleach so consider the soil moisture level when the pressure washing is done. The drier the soil, the more likely that the bleach may do damage internally to the plant if it is absorbed into the root system. The wetter the soil, the less likely any damage will be done since the bleach can be diluted by the soil moisture before any may be taken up by the plant.

Q. How do I use White King bleach?

White King Usage Instructions
White King Usage Instructions

Q. Are firelighters getting smaller?

Firelighters have changed significantly from the days when they came in foil trays as large cubes. Today’s variants are far superior in quality, concentration and performance. Although all our fire lighter ranges at Pental are significantly smaller in cube size, they are far stronger, less smelly, safer, kerosene free and require less excess packaging.

Q. Why are my cubes breaking unevenly?

Remember to twist package before opening to separate the cubes.

Q. Does the White King Fabric Stain Lift Spray contain bleach?

This is a bleach free product but very powerful stain remover.

Q. Can I use the White King Stain Remover range on all fabrics?

The products (powder and liquid), contain optical brighteners not suitable on all fabrics - refer to manufacturer’s instructions on garment before using and always follow the on pack directions

Q. What if I'm unsure if the product can be used on a particular item of clothing?

ALWAYS do a patch test first with new clothing items and never use on new/unwashed fabric

Q. Do I use it with my regular laundry detergent?

​Yes however never use with fabric softeners or bleach products.

Q. Do fabric Stain removers have a Use-By-Date

Yes, please dispose of the product and replace after 18 months